Returns Made Easy

Walker’s Return Policy

  1. All returns must be accompanied by an approved return form.  All return authorization requests should be faxed to the Client Services Department or submitted electronically via online return form. All returns must be in original packaging.  DO NOT WRITE ON THE MANUFACTURERS' BOXES.

  2. All returns need to be requested within 20 days of order date to prevent a restocking charge.  Customer Error items will be assessed restocking charges as follows:

    1-20 days:          0%
    21-100 days:     20%
    over 101 days:  returns not accepted - NO CREDIT DUE

  3. Customer Error Merchandise – Walker’s Business Products & Services will happily issue credit for returned merchandise provided the product is in resalable condition.  Resalable is assumed by us to mean an item you would deliver with confidence to your best and most important customer. 

  4. All damaged merchandise needs to be reported within 3 days of receipt of merchandise.  An exact description of the damage should be included on the return form.

  5. Special orders of non-stock merchandise, food, pharmaceuticals, furniture setup, dated goods, factory authorized installation manufacturers and some technology items are not returnable unless it is determined that the wrong product was shipped.

  6. All warehouse errors (wrong fills and shortages) need to be reported within 5 days of receipt of merchandise and need to be called in.

  7. Defective items must be reported within 5 days. An exact description of the defect should be included on the return form.

  8. If you receive merchandise that you did not order or that otherwise does not belong to you, please notify our Client Services Department.  Walker’s will provide an "overship" label to be placed on the merchandise for return to our distribution center, or our drivers will pick up.  No credit is due or will be issued on such items shipped to you in error. All drop ship customers will be provided with a label from UPS and UPS or a representative from Walker’s will pick up the item.

  9. Discrepancies with your credit memo that occur after merchandise has been returned should be reported within 5 days of receipt of credit memo.  Prompt reporting of any credit memo discrepancies will allow us to more efficiently investigate and track the returned product through our distribution centers.

THE ITEM

  • Item must not be assembled.
  • Item must be clean and free of dents, scratches, holes, tears, cracks, stickers, labels, price tags, etc.
  • The item must be unused.
  • All parts, hardware, instructions, warranty cards, etc., must be included.
  • The item must be in its original packaging.  This includes the box or carton in which it came in, wrap, protection, or sleeve supplied by the manufacturer.

CARTON AND PACKAGING

  • The manufacturer's carton must be free of writing, such as "Account #", RA #, or "Return To", etc.
  • The carton must be free of holes, cuts, tears, etc.
  • The carton must be free of excessive tape or odd tapes (i.e. duct or Christmas tape, etc.)
  • Furniture cartons must be opened properly.  Preferably by opening the carton flaps.  Never cut the furniture cartons around the bottom or down the sides.
  • All internal packaging (i.e. bubble wrap, cardboard corners, tops and side strips) must be in place.
  • Do not write RA #'s, consumer information, or other information on the manufacturer boxes as this will make it non-returnable or not resalable.

KNOCK DOWN ITEMS

  • Ready to assemble furniture is not returnable if the manufacturer's carton has been opened and the merchandise has been assembled.

ELECTRONICS

  • Electronic items are covered by manufacturer's warranty.  Please contact the manufacturer.
  • If you have any problems with the manufacturer honoring your warrantee, please contact us.
  • Desktop computers, monitors, printers, scanners, faxes, hand held computers, and all-in-one machines must be returned in their original packaging and with all accessories within 14 days of purchase for a full refund, exchange, or credit.

SPECIAL ORDER ITEMS

  • Special order items may not be returned or exchanged.
  • Special order items include all items not stocked in our warehouses and/ or are indicated as SPECIAL ORDER at the time of purchase.


Walker's Online Return Form

Walker’s Return Form (PDF)

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